1. Acceptance of These Terms
By using this website, messaging DIVA Skin Clinic Poipet on WhatsApp or Telegram, or booking an appointment, you agree to these terms. If you do not agree, please do not use the website or book a service.
2. Appointment-Only Service Model
DIVA Skin Clinic Poipet operates by appointment only. Walk-in service cannot be guaranteed. Please contact the clinic on WhatsApp or Telegram before arrival so that assessment and treatment time can be prepared for you.
3. Assessment-Led Treatment & Results
Treatment recommendations follow an individual assessment of your skin condition, concern, history and goals. A service name alone does not guarantee that it is suitable for you. Results and recovery vary by starting condition, treatment plan, number of sessions, homecare and individual response — no treatment can guarantee identical results for every person, and DIVA communicates realistic expectations before you begin. See our Results & Media page for how we present real client evidence.
4. Pricing & Packages
Published prices and promotions on the price list may change and are confirmed at the time of booking or assessment. Where a treatment package or session bundle is purchased, its session validity, inclusions and transfer rules should be confirmed in writing before purchase.
5. Booking, Cancellation & Rescheduling
An enquiry is not a confirmed appointment until DIVA agrees to the date, time and service direction with you. If you need to cancel or reschedule, please let us know as early as possible — ideally at least a few hours before your scheduled time — so that the slot can be offered to another client and your treatment plan can be adjusted without disruption. Repeated late cancellations or no-shows without notice may affect priority for future bookings. Where a deposit or package payment has been made, any cancellation terms specific to that booking will be explained to you directly at the time of payment.
6. Client Responsibilities
To help us treat you safely and effectively, you agree to:
- Disclose your relevant health history, allergies, medications, pregnancy status and previous treatments accurately and completely
- Ask questions before treatment if anything about the recommended direction is unclear
- Follow the aftercare guidance provided for your specific treatment
- Contact DIVA promptly if you notice an unusual or worsening reaction after treatment
- Inform DIVA if you receive related treatment elsewhere during a recovery period, so aftercare advice stays accurate
7. Aftercare & Support
Aftercare guidance is part of your treatment, not an optional extra. Following it affects how your result develops. Full aftercare guidance is available on our Aftercare & Support page. Warranty, treatment-support and refund requests are handled case by case, as described in our Warranty, Treatment Support & Refund Policy.
8. Limitation of Liability
DIVA Skin Clinic Poipet provides aesthetic and skin treatment services with reasonable care, skill and attention. We are a small clinic, and these terms are a plain-language statement of our position rather than a comprehensive legal shield. To the extent permitted by applicable law:
- DIVA's responsibility is generally limited to correcting a confirmed technical error on the clinic's side, consistent with our published warranty and refund process
- DIVA is not responsible for outcomes affected by factors outside its reasonable control, including your individual skin response, undisclosed health information, non-compliance with aftercare instructions, or treatment received elsewhere during recovery
- Website content is educational and does not replace direct assessment or emergency medical care — if you believe you are experiencing a medical emergency, seek immediate medical attention rather than relying on this website
9. Website & Educational Content
Articles, guides and comparisons published across this website, including the Knowledge Center, are general education. They help you understand possible treatment directions but do not replace an in-person assessment or confirm suitability for your specific case.
10. Changes to These Terms
We may update these terms from time to time to reflect changes in our services or for legal or operational reasons. The "Last updated" date below shows when these terms were last revised. Continued use of this website or our services after an update means you accept the revised terms.
Last updated: 2026-07-20
11. Contact Us
For any question about these terms, or to confirm or reschedule a booking, contact DIVA Skin Clinic Poipet:
- WhatsApp: +855 88 476 8999
- Telegram: @diva_glow_poipet
- Contact page: divaskinclinic.com/contact/
Disclaimer: These terms are provided as a good-faith, plain-language draft for DIVA Skin Clinic Poipet. They should be reviewed by the business owner and, where appropriate, qualified legal counsel to confirm full compliance with applicable Cambodian regulations before being relied upon as a final legal document.