1. Introduction
DIVA Skin Clinic Poipet ("DIVA", "we", "us") respects your privacy. This policy explains what information we collect when you visit this website or contact us through WhatsApp, Telegram, the contact form, or in person, why we collect it, how we use it, and what choices you have. This policy applies to divaskinclinic.com and to enquiries handled through our official WhatsApp and Telegram accounts.
2. Information We Collect
Depending on how you contact us, we may collect:
- Your name and how you would like to be addressed
- Your WhatsApp number or Telegram username, and any messages you send us
- A description of your skin concern, goals or questions
- Photos you choose to send for a preliminary skin assessment
- Appointment preferences, such as your preferred date, time or location context
- Basic technical information generated by your browser when you visit the website (see Section 8)
We only collect what is reasonably needed to respond to you, arrange an appointment, or provide treatment support.
3. How We Use Your Information
We use the information you provide to:
- Respond to enquiries and arrange or confirm appointments
- Support treatment consultation, including reviewing your stated concern and any photos you send
- Provide aftercare guidance and follow-up related to a service you received
- Keep basic records that help us provide continuity of care if you contact us again
- Improve our website content and understand which pages are useful to visitors
We do not use your information for automated decision-making, and we do not use your contact details for unrelated marketing without your consent.
4. Photos Submitted for Skin Assessment
If you send photos of your skin or a concern area for a preliminary assessment, those photos are used only to help our team understand your condition and suggest a possible treatment direction. Preliminary online guidance does not replace an in-person assessment, and the treatment finally recommended is confirmed after direct assessment at the clinic.
We do not publish, post publicly, or use an individual client's photo in marketing, before-and-after galleries or social media without that client's separate, explicit permission.
5. Communication via WhatsApp & Telegram
DIVA communicates with clients primarily through WhatsApp (+855 88 476 8999) and Telegram (@diva_glow_poipet). These are third-party messaging platforms, and your use of them is also governed by WhatsApp's and Telegram's own privacy policies. We do not control how those platforms process message metadata on their servers; we are responsible only for how we use the content of messages you send us.
6. Data Retention
We do not apply a single fixed countdown to every record. As a general policy, we keep enquiry details, appointment history and treatment-related notes only for as long as they are reasonably useful for your ongoing care, for answering follow-up questions, and for the clinic's own operational and record-keeping needs. Information that is no longer needed for these purposes is deleted or archived in a way that limits further access. If you would like your information removed sooner, you can ask us directly (see Section 9).
7. Do We Sell or Share Your Data?
We do not sell your personal information to third parties. We do not share your name, contact details, concern description or photos outside DIVA Skin Clinic Poipet, except:
- Where it is necessary to operate the messaging platforms you contact us through (WhatsApp, Telegram)
- Where our website hosting or analytics providers process basic technical data on our behalf, as described in Section 8
- Where required by law or a lawful request from a competent authority
8. Cookies & Website Analytics
Our website may use basic cookies or similar technology, and hosting, analytics or embedded-media providers (such as YouTube or TikTok video embeds) may process limited technical usage data when you browse the site. This data is generally aggregated and used to understand overall site usage rather than to identify you personally. Third-party services such as Google Maps, YouTube and TikTok apply their own separate privacy terms when embedded on our pages.
9. Your Rights & Privacy Requests
You can ask DIVA Skin Clinic Poipet about the information we hold about you, request a correction if something is inaccurate, or ask us to delete information that is no longer needed, where this is reasonably possible. To make a request, contact us using the details in Section 12. We will respond within a reasonable time and explain what we can do, including any limits — for example, where certain treatment records may need to be kept for a period to support your continued care or our legal obligations.
10. Children's Privacy
Our services and website are intended for adults seeking aesthetic and skin treatment consultation. We do not knowingly collect personal information from children. If you believe a child has sent us personal information, please contact us so we can remove it.
11. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or for legal or operational reasons. The "Last updated" date below shows when this policy was last revised. Continued use of this website or our contact channels after an update means you accept the revised policy.
Last updated: 2026-07-20
12. Contact Us
For any question about this Privacy Policy or to make a privacy request, contact DIVA Skin Clinic Poipet:
- WhatsApp: +855 88 476 8999
- Telegram: @diva_glow_poipet
- Contact page: divaskinclinic.com/contact/
Disclaimer: This Privacy Policy is provided as a good-faith, plain-language draft for DIVA Skin Clinic Poipet. It should be reviewed by the business owner and, where appropriate, qualified legal counsel to confirm full compliance with applicable Cambodian data-protection law before being relied upon as a final legal document.