Warranty, Treatment Support & Refund Policy
DIVA Skin Clinic Poipet — Transparent Policy for All Services
DIVA Skin Clinic Poipet — Transparent Policy for All Services
At DIVA Skin Clinic Poipet, this Warranty, Treatment Support, and Refund Policy exists to protect both clients and the clinic. It ensures that every service is handled fairly, professionally, and consistently for all clients — whether Vietnamese, Indonesian, Filipino, Cambodian, or international.
This policy applies to all services at DIVA Skin Clinic Poipet: skin treatment, laser treatment, injectables, skinboosters, PMU, body treatment, whitening infusion, weight management support, and all other aesthetic services.
(VI) Chính sách này áp dụng cho tất cả dịch vụ tại DIVA Skin Clinic Poipet nhằm bảo vệ quyền lợi của cả khách hàng và phòng khám — đảm bảo mọi dịch vụ được thực hiện công bằng, chuyên nghiệp và nhất quán.
(ID) Kebijakan ini berlaku untuk semua layanan di DIVA Skin Clinic Poipet untuk melindungi hak klien dan klinik — memastikan setiap layanan ditangani secara adil, profesional, dan konsisten.
Send your concern or a clear skin photo. We assess first and advise honestly — you do not need to commit to anything.
All branded injectable products, skinboosters, regenerative treatments, whitening infusion products, and weight management products used at DIVA Skin Clinic Poipet are sourced from verified, reputable suppliers.
Products may carry supplier labels, authentication seals, batch numbers, and expiry dates. This applies to: Botox, HA Fillers, Rejuran, Profhilo, Skinboosters, Mesotherapy products, Whitening infusion products, and Weight management products used at our Poipet clinic.
Before any branded injectable or product-based treatment at DIVA Skin Clinic Poipet, clients may request to inspect the product directly. Clients may check:
Brand name and product name
Expiry date and batch number
Seal or packaging condition
Supplier label or authentication mark if available
Product verification must be requested BEFORE the session begins. Once opened and used, packaging may be disposed of per clinic hygiene protocol.
Clients may be eligible for warranty or treatment support if ALL of the following conditions are met:
The treatment result shows no significant improvement compared to the initial assessment and agreed treatment scope
A complication or unusual reaction is confirmed to be from a technical error on the clinic's side
The client followed all aftercare instructions provided by DIVA Skin Clinic Poipet correctly and consistently
The client did NOT use outside skincare, self-treat, or receive treatment elsewhere during recovery without informing the clinic
The client contacts DIVA Skin Clinic Poipet within the warranty period — not after it has expired
The client provides clear photos, treatment date, session history, and information about all products used after treatment
Follow-up guidance related to the treatment performed at DIVA Skin Clinic Poipet
Treatment plan review and adjustment
Product or skincare support if appropriate
Complementary correction or additional treatment if a confirmed technical error from the clinic's side is identified
Dissatisfaction based on expectations that were not aligned with consultation — results that were explained as unlikely during consultation are not covered
Results that vary due to individual skin response, lifestyle, sun exposure, or aftercare non-compliance
Reactions caused by outside products not provided or approved by DIVA Skin Clinic Poipet
Clients who visited another clinic or self-treated during the recovery period without informing DIVA
Skin concerns that developed from a different cause unrelated to the treatment performed
Refunds at DIVA Skin Clinic Poipet are considered on a case-by-case basis. A refund may be considered when:
A confirmed technical error from the clinic's side is identified after full review
A paid service cannot be performed due to the client's medical condition identified at clinic
A product is confirmed to be inauthenticated — refund applies to product cost only
Refunds are NOT applicable for:
Dissatisfaction based on unrealistic expectations not aligned with consultation
Results that vary due to individual skin response, lifestyle, or aftercare non-compliance
Voluntary cancellation of a prepaid treatment course without a confirmed medical reason
Reactions from products used by the client outside of clinic recommendations
To request warranty consideration, treatment support, or refund review at DIVA Skin Clinic Poipet:
Indonesian clients living or working in Poipet are welcome at DIVA Skin Clinic Poipet. Our team can support consultation in English or Bahasa Indonesia so you can describe your skin concern clearly before your visit. If you are interested in Warranty, Treatment Support & Refund Policy, you can send your question or a clear photo of your skin condition through WhatsApp or Telegram before coming to the clinic in Poipet, Cambodia.
Suitability is always confirmed in person — this list is general guidance, not a diagnosis.
No aesthetic treatment is risk-free, and outcomes vary between individuals. On Asian skin the main concern with energy or peel treatments is post-inflammatory pigmentation (PIH) when aftercare or sun protection is neglected. Tell your practitioner about pregnancy, medication, recent sun exposure, or a history of easy scarring or keloids.
Contact DIVA promptly if, after a session, you notice prolonged or increasing redness or swelling, blistering, severe or worsening pain, spreading discolouration, or anything that worries you — early guidance is always better than waiting.
DIVA Skin Clinic Poipet serves a mixed international community in the border city of Poipet — clients from Vietnam, Indonesia, Malaysia, China, Thailand, the Philippines and local Cambodia. Consultations can be handled in several languages so you can describe your skin clearly before visiting.
Pricing depends on your assessed skin condition, the method chosen and the number of sessions — so a single number rarely fits everyone. For current starting prices, see the price list, or send a photo to DIVA for guidance specific to your case.
Send your concern or a clear skin photo. We assess first and advise honestly — you do not need to commit to anything.
